LAMPS & DESK & CHAIR WARRANTY

 

DESK & CHAIR RETURN POLICY：

If you encounter any quality problems within one week of receiving your order, or if there is any transportation damage, please contact service@happynocnoc.com to arrange for a refund or exchange.

Please note that non-quality related issues are not eligible for return or exchange.

 

Desk Lamp & Floor Lamp 1-Year Warranty:

If the Product becomes defective during the warranty period (Calculated from the date of package receipt), Happy Nocnoc will, at its option, repair or replace the Product. 

Please Simply follow the steps below:

Step 1: Figure out the specific problem and the reason why.

Step 2: Contact customer service (service@happynocnoc.com) for specific solutions.

Step 3: Return to us for repair or replacement if the solution provided by customer service doesn't take effect. 

*The return package should send back to the address provided by customer service.

 

Shipping & Repair Costs:

If the product is still within the warranty period and has any quality problems, Happy Nocnoc covers all shipping costs.

However, if the product is out of warranty or damaged artificially, the customer pays return shipping and all applicable repair costs. 

 

Quality Problems
Time	Solution	Return Shipping Cost At	Send Shipping Cost At	Repair Cost At
Within 1-Year	Repair	Happy Nocnoc	Happy Nocnoc	Happy Nocnoc
Warranty Expired	Repair (Charge)	Customer	Happy Nocnoc	Customer

 

Artificial Damage
Time	Solution	Return Shipping Cost At	Send Shipping Cost At	Repair  Cost At
Within 1-Year	Repair (Charge)	Customer	Happy Nocnoc	Customer
Warranty Expired	Repair (Charge)	Customer	Happy Nocnoc	Customer

 

Beam T Repair Charge Details
Example	Issue	Repair Fee
	Lamp's shafts damaged	15USD
	Lamp's pole part damaged	25USD
	Lamp‘s head damaged	25USD
	Lamp's base damaged	20USD
/	Adapter damaged	10USD

 

 

Floor Lamp Repair Charge Details
Example	Issue	Repair Fee
	Lamp's pole part damaged	50USD
	Lamp‘s head damaged	60USD
	Lamp's base damaged	40USD
/	Adapter damaged	10USD

* Lamps' repair fees include sending shipping. Return shipping charges depend on whether the issue is caused by artificial damage or quality.

 

Shipping Damages:

All shipping damages must be reported within seven (7) business days of receipt of the Product. Happy Nocnoc is not responsible for the shipping damages reported after such a period.

 

Other Notes:

1. Do follow our return instructions sent by customer service staff. Please do not send it back to the address on your package on your own.

2. If you don't receive a reply in time as promised, you may need to check your spam folder.

 

Contact us:

Any Questions about your order please contact: service@happynocnoc.com 

(24-hr reply on weekdays, 48-hr reply on weekends).